2026年7月30日 美国东部时间下午6:05 / 哥伦比亚广播公司新闻（CBS News）
作者：梅根·塞鲁洛 记者，MoneyWatch栏目
梅根·塞鲁洛是哥伦比亚广播公司MoneyWatch栏目驻纽约记者，报道中小企业、职场、医疗保健、消费支出和个人理财话题。她经常做客哥伦比亚广播公司新闻24小时频道解读其报道内容。
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美国航空修改了航班取消和退票政策，进一步收紧规则，可能导致旅客在行程受阻时无法拿回全额票款。
该航空公司的24小时退票政策现在仅适用于至少提前一周预订航班的旅客。这意味着，旅客仅能在购票后24小时内、且航班起飞时间至少在一周之后的情况下，获得全额退款。
根据美国航空此前的政策，购买了至少两天后起飞的航班机票的旅客，可在购票后24小时内申请退票。该航空公司告诉哥伦比亚广播公司新闻，新政策已于本周三生效。
美国运输部要求航空公司为在购票后24小时内取消行程、且航班起飞时间至少在一周之后的旅客提供退款。航空公司可以针对临近出行日期预订的机票拓展该政策适用范围。
该机构的规则显示，对于至少在航班起飞前7天购买的机票，航空公司必须“要么允许消费者在24小时内取消预订并获得全额退款，无需支付罚金，要么允许消费者以报价锁定机票（为机票预留座位）24小时而无需付款”，航空公司无需同时提供两种选项。
对于行程计划不确定的旅客，美国航空允许其免费为预订保留24小时。
美国航空在给哥伦比亚广播公司新闻的声明中表示：“我们还为旅客提供全额退款服务，前提是旅客在购票后24小时内完成预订，且航班起飞时间至少在一周之后。”
美国航空的退票政策与捷蓝航空、西南航空和联合航空现行政策一致。达美航空的取消政策限制最少，允许旅客在购票后24小时内取消行程即可获得退款，无需要求航班至少在一周后起飞。
阿尔兰·谢特尔 编辑
凯瑟琳·克鲁普尼克 为本报道撰稿
American Airlines makes its flight refund policy more restrictive
2026-07-30 6:05 PM EDT / CBS News
By Megan Cerullo Reporter, MoneyWatch
Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting.
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American Airlines changed its flight cancellation and refund policy to make it more restrictive, potentially preventing passengers from getting their money back when trips are disrupted.
The airline’s 24-hour refund policy now applies only to customers who book a ticket for a flight at least one week away. That means travelers are only entitled to full refunds for trips canceled within 24 hours of booking for flights departing at least a week later.
Under American’s previous policy, customers who purchased tickets for flights departing at least two days later were entitled to refunds within 24 hours of making a purchase. The new policy took effect on Wednesday, the airline told CBS News.
The Department of Transportation requires airlines to offer customers refunds for trips canceled within 24 hours of booking for flights departing at least a week later. Airlines are allowed to expand the policy for flights departing closer to the booking date.
For tickets purchased at least seven days before a flight’s departure, airlines must either “allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, or allow consumers to reserve a ticket (place it on hold) at the quoted prices without paying for the ticket for 24 hours,” the agency’s rules state. Airlines are not required to offer customers both options.
For customers whose travel plans are uncertain, American lets them hold a booking for 24 hours free of charge.
“We also offer customers the ability to get a full refund if they purchase a ticket within 24 hours and booked at least seven days before departure,” the airline said in a statement to CBS News.
American’s refund policy matches those in place at JetBlue, Southwest Airlines and United Airlines. Delta Air Lines has the least restrictive cancellation policy, offering refunds to customers who cancel trips within 24 hours of booking, without requiring that the flight be scheduled to depart at least one week later.
Edited by Alain Sherter
Kathryn Krupnik contributed to this report.
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