2026-09-29T17:29:34.575Z / 美国有线电视新闻网（CNN）
特朗普政府认为，联邦官僚机构过于复杂，美国民众难以 navigate——且他们认为人工智能可以提供帮助。
唐纳德·特朗普总统于周二正式推出America.gov，这一政府网站旨在成为民众办理基础事务的一站式平台，例如续签护照、注册医疗保险或申请救灾援助。
该网站已在明年全面上线前率先开放部分基础功能，其设计初衷是作为AI-powered的政务向导，帮助民众穿过联邦机构的繁杂流程，特朗普政府官员承诺此举最终将为民众省去大量麻烦。
“从今往后，任何问题你都只需找这一扇大门，”特朗普在America.gov启动活动的演讲中表示，“这是一个围绕你的时间、你的生活打造的数字家园。”
在周二的一系列展示环节中，内阁部长们展示了使用该网站的假想场景，称赞其能在短短数点击内完成原本需要耗时数小时、穿梭多个联邦网站的任务。
但真正的考验将在美国民众开始大规模使用该网站时到来，尤其是在政府急于在2027年初完成其最宏大承诺的背景下。
以下是我们目前了解的关于America.gov的信息：
这项新举措旨在让美国人通过一个入口访问数十个联邦网站，使America.gov类似于一个可从整个政府系统调取信息的搜索工具。
正如民众越来越多地使用ChatGPT或谷歌Gemini等AI模型来整合信息并提供定制化答案一样，特朗普政府官员称，America.gov将能够在民众与联邦政府的互动中实现同样的效果。
以注册医疗保险为例，民众只需在America.gov的AI工具中输入申请需求，再按照其分步指引操作即可。申请政府公职也是如此——新工具将允许民众直接在网站上传简历，或是解答关于联邦福利、公开文件或其他属于联邦政府广泛管辖范围内的必要事项的疑问。
“我们的愿景是，有朝一日，这种便捷与简洁将覆盖所有政府服务，”领导政府国家设计工作室的约瑟夫·盖比亚说道。
民众可办理事项及上线时间
特朗普及其高级官员在周二强调了America.gov的一些更具雄心的功能，例如只需几个简单步骤即可申请护照。
但现实情况是，最先进的功能要到2027年某个时间点才会上线，这引发了人们的疑问：政府需要多长时间才能彻底改变民众与政府网站的互动方式。
盖比亚表示，当前版本的America.gov仅能提供“信息查询”服务，本质上是传统搜索引擎的精致版，仅返回联邦系统内已有的公开信息。因此，尽管它可以列出续签护照或婚后更改姓氏所需的步骤，但无法替用户完成这些操作。
特朗普政府官员表示，这种情况将在2027年头几个月得到改变，届时他们将推出更高级的功能，让AI能够实际代表用户完成复杂操作。美国国务卿马可·卢比奥在其展示环节中表示，续签护照就将实现这一点，他演示了未来版America.gov的模拟场景：申请人可提交个人信息、上传照片，随后追踪护照的审批和邮寄进度。
在整个推广过程中，特朗普及其助手多次感慨，此前的历届政府都未能简化民众与政府互动的主要渠道——这一渠道被广泛认为既烦人又耗时。
特朗普在演讲中称，自其本届政府就职以来，官员们就一直在开发America.gov。但此次上线时机选在中期选举前夕，也带有政治目的：试图证明特朗普正在改善美国人的生活，而当前民调显示，大多数选民认为他的议程并未为他们带来实际成果。
“有人说这会是你在政府工作中完成的最重大的一件事，”特朗普说道，“我说，‘我不这么认为，但这确实非常棒。’”
在大多数美国人对人工智能持深度怀疑态度，并因此质疑本届政府对这一快速发展的AI行业的密切支持之际，这项举措也旨在展示AI的切实益处。
America.gov上线数小时后，特朗普原定与顶级科技高管会面，讨论相关担忧，包括近期一系列由AI引发的安全漏洞事件——这些事件甚至促使一些顶级科技公司呼吁放缓AI模型的开发速度。
特朗普在其展示环节中再次对这些担忧不屑一顾，称这个新的联邦网站就是证据，证明AI所能带来的益处远大于潜在弊端，并主张尽管越来越多的人呼吁谨慎行事，但仍应继续加快发展步伐。
“我们必须不断进步。如果我们不进步，所有人都会赶超我们，”特朗普说道，“我们不会屈服于对技术会对我们造成何种影响的恐惧。我们要让这些技术为我们实现一些非常、非常了不起的成就。”
What to know about America.gov, the Trump administration’s new AI-driven services website
2026-09-29T17:29:34.575Z / CNN
The Trump administration thinks the federal bureaucracy is way too complex for Americans to navigate — and it believes that artificial intelligence can help.
President Donald Trump on Tuesday unveiled America.gov, a government website meant to serve as a one-stop shop for people trying to accomplish basic tasks like renewing a passport, enrolling in Medicare or applying for disaster relief.
The site, which launched with some basic functions ahead of a full rollout next year, is designed to serve as an AI-powered guide through the thicket of government agencies that Trump officials pledged would ultimately save people a whole lot of frustration.
“You’ll now have one front door for every single question,” Trump said during a speech at the America.gov launch event. “A digital home built around your time, your life.”
In a slew of presentations on Tuesday, Cabinet secretaries showed off hypothetical ways to use the site, touting its ability to accomplish tasks — which traditionally required hours of navigating multiple federal websites — in a few clicks.
But the real test will come when Americans begin using the site en masse, especially as the administration races to hit its early 2027 deadline for delivering on its loftiest promises.
Here’s what we know about America.gov so far:
The administration’s new initiative aims to allow Americans to access dozens of federal websites through a single point, making America.gov akin to a search tool that pulls information from across the government.
And in the same way that people increasingly use AI models like ChatGPT or Google Gemini to compile information and provide customized answers, Trump officials claimed that America.gov would be able to do the same for people’s interactions with the federal government.
Enrolling in Medicare, for example, will become a matter of typing the request into the America.gov AI tool and following its step-by-step instructions. The same goes for applying to a government job — the new tool will now let people upload their resume directly to the site — or answering questions about federal benefits, publicly available documents or other necessities that fall under the federal government’s vast umbrella.
“Our vision is that one day, this type of convenience and simplicity will be across every government service,” said Joseph Gebbia, who leads the government’s National Design Studio.
What Americans can do and when
Trump and his top officials on Tuesday stressed some of the more ambitious capabilities tied to America.gov, such as applying for a passport in a few easy steps.
But the reality is that the most advanced actions won’t be available until some point in 2027, raising questions about how long it will take for the administration to revamp the way the people interact with the government’s websites.
The current version of America.gov can only do “answers,” Gebbia said, essentially serving as a sleek version of a traditional search engine that returns only information available across the federal ecosystem. So while it can lay out the steps required to renew a passport, or change your last name after getting married, it can’t do those tasks for you.
Trump officials say that will change in the first months of 2027, when they roll out more advanced features that enable AI to effectively complete complex actions on your behalf. That will be the case with renewing a passport, Secretary of State Marco Rubio said in his presentation, as he walked through a simulation of a future America.gov site that allows an applicant to submit their personal information, upload a photo and then track the passport’s approval and shipment.
Across the rollout, Trump and his aides repeatedly marveled that prior administrations had not sought to simplify Americans’ main source of interaction with their government — one widely seen as irritating and time-consuming.
Trump during his speech said officials had been building America.gov since the beginning of his term. But the timing of the rollout just before the midterms also serves a political purpose, attempting to show how Trump is improving Americans’ lives at a time when polls show most voters believe his agenda hasn’t delivered for them.
“Somebody said it’s going to be the single biggest thing you’ve done in government,” Trump said. “I said, ‘I don’t think so, but it’s damn good.’”
The initiative also represents an effort to demonstrate tangible benefits of AI at a time when most Americans are deeply skeptical of the technology — and by extension, questioning the administration’s close embrace of the fast-growing AI industry.
The America.gov rollout came just hours before Trump was due to meet with top tech executives to discuss some of those concerns, including the slew of recent security breaches caused by AI that have prompted even some of the top tech companies to float the need to slow down development of their models.
Trump again brushed off those concerns during his presentation, pointing to the new federal site as evidence that AI is capable of delivering far more benefits compared with its potential drawbacks — and making the case for continuing to press the accelerator regardless of the growing calls for caution.
“We have to constantly improve. We don’t improve, then everyone’s going to catch us,” Trump said. “We do not surrender to fears about what technology will do to us. We decide that those technologies will do for us some very, very incredible things.”
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